Custom orders are always welcome. Prices for custom orders will vary based on each individual order. If you need a rush order, specify that at time of order and we will try hard to process your request. Rush order shipping will be an extra charge.
We offer wholesale prices upon request/approval with a minimum purchase.
We do our very best to represent the colors of all items accurately. Please keep in mind that colors may vary from internet photos.
PAYMENT
Paypal is the preferred method of payment. Orders paid through Paypal must be submitted in full before order is processed.
Sales Tax
The State of Alabama requires that we collect tax for items purchased and/or shipped in the state of Alabama, since Hootenanny calls Alabama home. An 8% Sales Tax Will Be Added To Your Order if you live in Alabama.
Shipping
All items, with the exception of custom orders, generally ship within 4-6 business days of order date. We will notify you through email of any shipping delays and again when your item ships. Custom items will take longer and shipping will be determined on an individual basis. Custom items typically ship within 2-4 weeks from the date order is placed.
Please note that shipping prices include packaging and shipping. We've researched shipping methods to find the most reliable and cost effective option.
Your order will be shipped to the address on the order form, unless you notify us that another address is preferred. Please ensure your address details are correct in Paypal and on the order. We are not responsible for items shipped to an invalid or old address.
The Buyer is responsible for all customs fees/taxes associated with international orders. Please be aware of your country’s import regulations before placing an order.
Gifts
Giving a gift? We will gladly send your package to a gift recipient with free gift wrapping. If items are going to different addresses you will be charged for each shipping destination. If you are interested in a gift card let us know.
Returns
We do not typically accept returns. We hope you are pleased (in love) with your item(s), but if you do have any return issues please contact us for instructions. Because most orders are custom orders we can only accept returns based on an individual basis. Please contact us immediately if you have issues. If you do have a problem/return please notify us within 14 days of delivery. Hootenanny will not be responsible for items returned by customer. To avoid any problems with your potential return, please be sure to return the item using delivery confirmation/tracking and have the item insured at your expense.
Contact
We love hearing from you, good or bad. To contact us for assistance you can reach us by email at jennifer@hootenannyauburn.com.
